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| MarTech Today | Pure open source development is not the future of martech

Byrne, on the other hand, says that the real problem of deploying open source across the martech space is that it’s not really a suitable foundation for creating SaaS apps which live in a multi-tenant cloud.

Open source software is typically downloaded by developers, “massaged,” then delivered back to the community. By it’s nature, it’s single tenant, Byrne explained. “If you’re in the cloud, you’re paying Azure or Amazon or somebody. The cloud is designed around a service model not a software licensing model, whereas open source is all about the software licensing and getting access to the single tenant. You don’t typically see open source solutions built cloud natively, from the ground up.”

 

| MarTech Today | Best practices for making martech purchases in the next fiscal year

Less than a week away from the start of the new fiscal year for many businesses on July 1, IT and marketing departments have already started their annual tug-of-war over martech purchasing platforms, tools and vendors. 

What are the best practices when buying martech for the 2021 fiscal year? It may be easier than you think.

 

| Exchange 4 Media | e4m MarTech India Bridge1: Industry leaders discuss innovations in marketing technologies

Keynote presentation was given by Jarrod Gingras- Managing Director & Analyst, Real Story Group, on the topic 'The state-of-the-art Martech Stack: What it looks and how it works”.

During his presentation, Gingras explained, “Ideal customer engagement is right content to the right person in the right context at the right time and measure the effectiveness." 

 

| CMS Wire | How to Build the Right Digital Experience Stack for Your Business

While Byrne sees the benefits of using core elements of the DX stack from the key vendors, he is not a proponent of using a single vendor. “You may want to ‘anchor’ your stack with key vendors, like Salesforce for CRM and Adobe for Analytics or whatever, but you do not want to consign your stack to a single vendor. This is a cop-out and your customers will suffer,” said Byrne.

 

| MarTech Today | How to build a martech stack for this era — and whatever comes next

Miller echoed the exact sentiment around demos that Real Story Group Founder Tony Byrne discussed during his keynote talk on buying martech and the process he uses to evaluate technology.

 

| CMS Wire | What Does HubSpot's New CMS Say About Its Martech Future?

"HubSpot has been making a play as a mid-market suite for some time, according to Tony Byrne, CEO and founder of Real Story Group. Byrne said the HubSpot CMS Hub is likely to be of interest only to existing Hubspot licensees and not the market more broadly. 'Even then,' he added, 'RSG always counsels never defaulting to a solution just because it comes from an incumbent vendor. Other WCM platforms can integrate with HubSpot's CRM and MAP (marketing automation platform) offerings as well.'"

 

| MarTech Today | Is There a Right Way to Buy Marketing Technology? (Short Answer: Yes)

Selection teams should focus on their own user stories rather than generic vendor reference implementations. MarTech West speaker Tony Byrne will host a workshop on purchasing strategies April 15.

In twenty years as an industry analyst evaluating martech vendor platforms, I’ve witnessed hundreds of enterprises try to make good technology purchase decisions. All too often they get it wrong.

You can’t blame those decision-makers. Marketers in particular face intense time pressures and can’t readily find good templates for doing this right.  Stress around making a poor choice sometimes leads to ill-advised short-cuts or paralyzing over-analysis. Read More... 

 

| Impact Magazine | The MarTech Stack, Why it Should Matter

As we step into a new decade, we are also stepping towards an era driven by technology. As digital media is getting expensive due to competition, premium brands are looking to derive greater ad spend returns, transparency and connected views with the help of marketing technologies.
 
A Grand View Research report estimates that the global marketing automation software market is expected to reach $7.63 billion by 2025. As per industry estimates, over 60% of marketing leaders the world over are now using at least one marketing automation platform.
 
MarTech, which has been adopted in a big way in India, is expected to grow at a CAGR of 44% for the next five years. With a projected $250-300 million opportunity in India, the country is certainly riding a MarTech wave... Read More

 

| CMSWire | Will the CDP Marketplace Consolidate in 2020?

Last month IgnitionOne, a longtime database marketing / adtech / CDP vendor, announced it planned to liquidate. The vendor had already shed much of its adtech portfolio over the past few years, so what remained was essentially a CDP with a managed services business. Unable to secure that financing or find a buyer for what remained, CEO Will Margiloff told shareholders he needed to shut the doors.
 
An obvious question ensues: Does this mean consolidation is coming to the CDP market?  
 
I don't think IgnitionOne is a canary in a coalmine, but as an existing or potential CDP customer, you'll want to understand some of the dynamics here... Read More

 

| Tech Crunch | Acquia nabs CDP startup AgilOne, which raised $41M

Acquia announced it has acquired customer data platform (CDP) startup AgilOne today. The companies did not disclose the purchase price.
 
CDPs are all the rage among customer experience vendors, as they provide a way to pull data from a variety of channels to build a more complete picture of the customer. The goal here is to deliver meaningful content to the customer based on what you know about them. Having a platform like this to draw upon makes it more likely that you will hit the target more accurately... Read More

 

| Document Strategy | The Rise of Omni-Channel Content Platforms

While many industry pundits have focused on traditional enterprise content management (ECM) vendors transitioning from document management to content services platforms, a parallel, and potentially a more interesting, trend has been taking place in the customer experience (CX) world.
 
Over the past few years, we’ve seen the rise of a new category of platforms that are designed to supply core content to the ever-growing channels of customer engagement. After extensive research here at Real Story Group, we’ve labeled this modern class of tools as omni-channel content platforms. Emerging primarily from the digital asset management (DAM) arena, some key technologies have also spun off from the headless web content management and marketing asset management markets... Read More

 

| ChiefMarTec | Two Themes for Martech Stack Leaders: Collaboration and Integration

Earlier this autumn, Real Story Group convened two-dozen martech/CX stack owners from among our larger subscribers for two days of confidential discussions around what’s working well (and less well) within their enterprises. Although the conversations were private, we were able to share 12 key takeaways.
 
Reflecting some more on those 48 hours together, I think it’s worth highlighting two larger meta-themes that Scott has already been riffing on this year: collaboration and integration. Read More

 

| Tech Crunch | Salesforce announces new content management system

Salesforce has its fingers in a lot of parts of the customer experience, so why not content management? Today, the company announced a brand new tool called Salesforce  Content Management System, which it says is designed from the ground up to deliver a quality customer experience across multiple channels.
 
The idea is to provide a way for customers to create, manage and deliver more meaningful content across multiple channels from within the Salesforce family of products. The company claims it doesn’t require any kind of deep technical knowledge to do it, meaning marketers and product people should be able to create and deliver content without the help of IT, once the system is properly set up. Read More

 

| Tech Crunch | Microsoft acquires Mover to help with Microsoft 365 cloud migration

Microsoft wants to make it as easy as possible to migrate to Microsoft 365, and today the company announced it had purchased a Canadian startup called Mover to help. The companies did not reveal the acquisition price.
 
Microsoft 365 is the company’s bundle that includes Office 365, Microsoft Teams, security tools and workflow. The idea is to provide customers with a soup-to-nuts, cloud-based productivity package. Mover helps customers get files from another service into the Microsoft 365 cloud. Read More

 

| CMSWire | How to Categorize the Web CMS Marketplace

The web content and digital experience (WCM) marketplace is highly fragmented. That's analyst-speak for: you'll find a hell of a lot of WCM vendors out there. Real Story Group's vendor evaluations cover nearly three-dozen WCM players, but you can source hundreds more around the globe. In fact, this profusion represents one of the consistent themes in the market over the past two decades. Read More
| Tech Crunch | Ten years after Adobe bought Omniture, the deal comes into clearer focus

Ten years ago this week, Adobe acquired Omniture for $1.8 billion. At the time, Adobe was a software company selling boxed software like Dreamweaver, Flash and Photoshop to creatives. Many people were baffled by the move, not realizing that purchasing a web analytics company was really the first volley in a full company transformation to the cloud and a shift in focus from consumer to enterprise.
 
It would take many years for the full vision to unfold, so you can forgive people for not recognizing the implications of the acquisition at the time, but CEO Shantanu Narayen seemed to give an inkling of what he had in mind. “This is a game-changer for both Adobe and our customers. We will enable advertisers, media companies and e-tailers to realize the full value of their digital assets,” he said in a statement after the acquisition became public. Read More

 

| CMSWire | What to Look For in Your Next DAM

The global digital asset management (DAM) market will reach $8.1 billion by 2024, according to Zion Market Research. The big questions for marketers, though, are how and where they should spend their brand's money with DAM vendors in a market that some see as fragmented, crowded and ripe for innovation. 
 
DAM, or software that helps brands manage and use digital assets in things like marketing campaigns and brand content, has become a centerpiece of the marketing technology stack. But a lack of proper vetting and falling in love with features and capabilities can be costly mistakes for organizations and marketers, according to Jarrod Gingras, managing director and analyst for Real Story Group. Read More

 

| CMSWire | When Creating Your Digital Roadmap, Consider These Lessons Learned

Enterprises are transitioning from reacting to emerging technologies to proactively planning strategies to exploit digital opportunities, leveraging longer-term roadmaps for digital workplace and marketing technology.
 
Inevitably, some common mistakes will be made along the way, but one way to avoid repeating them is to focus on the lessons learned by those who have gone before. Here is the most common "what I would have done differently" advice I’ve encountered. Read More

 

| EContent | VIDEO: Four Key Platforms that Power Omnichannel

Many of you have looked into customer data platforms. Many organizations kind of built these on their own. Some organizations are still choosing to build these on their own, sometimes for good reasons, sometimes not.

This omnichannel content platform is really interesting. This is a space that's kind of calved off from parts of the WCM world and parts of the DAM world. In this idea that I can have a core set of shareable assets that can be used across all different channels. That marketplace is very young and still kind of in formation. Journey orchestration and decisionining, very interesting as well.

A long history of this technology going back to direct mail in advertising days now kinda getting retooled for the digital era. And then of course a variety of operations hubs. So, these are areas where if we're serious about omnichannel we need to think about investing here, whether it's bringing in new technology or not. Read More

 

| Target Marketing | Using MarTech to Create a 'Netflix-like' Omnichannel Stack

Each year in advisory conversations that Real Story Group holds with enterprise MarTech and Customer Experience (CX) leaders, common themes emerge. This year, it seems like the most frequent aspiration is, "We want to create a Netflix-like experience." That certainly sounds good, but what does "Netflix-like" actually mean, and what does it take to get there?

RSG evaluates martech and CX technologies to assist enterprise tech stack owners. To maintain its strict independence, RSG only works with enterprise technology buyers and never advises vendors. Read More