[Webinar] New 2020 Omnichannel Vendor Map November 23, 2019 Learn how emerging omnichannel needs are shaping eight key marketplaces.
[Webinar] Shaping Customer Journeys: Is JOE Technology Right for You? November 22, 2019 Join Tony Byrne for a critical review of JOE technology and its potential role in your broader omnichannel stack.
Tech Selection Series: Conducting Vendor Demos November 21, 2019 Demos can be very revealing, certainly about the vendor, but also about your own requirements.
Journey Orchestration Vendor Evaluation Updates - NICE and Genesys November 20, 2019 Still more of a multichannel-oriented marketplace
My Omnichannel Stack Should Come From One Vendor! OK Boomer... November 18, 2019 I sometimes feel like a dismissive Millennial when I hear vendors or idealistic buyers say that their Omnichannel Tech Stack should come from a single software provider.
The Real Story on Adobe DAM November 15, 2019 Adobe is one of the better-known Digital Asset Management vendors, but what are they really providing?
Real Story: Don't Select Technology When You're Not Ready to Implement November 14, 2019 New technology will not put your organizational house in order.
Tech Select Series: Evaluating Vendor Proposals November 13, 2019 Let's talk about evaluating vendor proposals. Reading through all the long documents can feel like a slog, but
New Vendor Evaluations for Omnichannel Content Platforms. November 12, 2019 One of those rare times where customers are running a bit ahead of the technology
What to Make of Salesforce's Latest CMS November 7, 2019 Salesforce is pitching a more generalized web and omnichannel content management platform - what should you make of it?
Tech Selection Series: Answering Bidder Questions November 5, 2019 Solicit questions and answers in writing, be respectful, set a deadline and treat each vendor fairly...
Updated Evaluations of Sitecore and CoreMedia November 4, 2019 Fresh takes on two longtime WCM players.
[Webinar] What is an Omnichannel Content Platform? October 31, 2019 Is There an Omnichannel Content Platform in Your Future? Join Tony Byrne to find out.