Perhaps you're not surprised to learn that in the race to match competitors' features, ISVs are consistently producing buggy software. A fine article in InformationWeek documents one buying company's ongoing difficulty seeking redress. The piece also attaches a handy checklist for prospective buyers. Only (minor) qualm we have: the list puts too much faith in vendor tech support and maintenance. As you'll see from a forthcoming CMS Watch article, this faith is probably misguided...
Read the InformationWeek Article